Refund policy
It can happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like to keep the products. Whatever the reason, you have the right to return your order up to 14 days after receipt.
The costs for returning from your home to the online store are at your own expense. These costs can vary per delivery address, pleases consult your carrier's website for the exact rates.
If you exercise your right of withdrawal, the product will be returned to us with all accessories supplied and in the original condition and packaging. To exercise this right, please contact us at info@naturis.be. We will then refund the order amount due within 14 days of receipt of your return, provided that the product has already been returned in good order.
If the product is damaged, we cannot accept this return due to quality reasons. So handle the product with care and ensure that it is properly packaged when returned.
The costs for returning from your home to the online store are at your own expense. These costs can vary per delivery address, pleases consult your carrier's website for the exact rates.
If you exercise your right of withdrawal, the product will be returned to us with all accessories supplied and in the original condition and packaging. To exercise this right, please contact us at info@naturis.be. We will then refund the order amount due within 14 days of receipt of your return, provided that the product has already been returned in good order.
If the product is damaged, we cannot accept this return due to quality reasons. So handle the product with care and ensure that it is properly packaged when returned.